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Attend GrayHair’s In-Booth Knowledge Center at NPF 2019

2019-05-01T13:57:36-04:00May 1, 2019|

This year we are featuring scheduled in-booth presentations during the exhibit hall hours. We invite you to attend GrayHair’s Knowledge Center, located in the GrayHair booth #613.

Pick the topics that interest you from the list below, and spend one-on-one time with one of GrayHair’s postal experts. Space is limited!

GrayHair’s Knowledge Center Sessions:

Address Quality Best Practices – One Size Does Not Fit All
Date/Time: Monday, May 6 – 10:00 AM
Presenter: Adam Collinson, Director of R&D

Regarding the Cycle O 
Date/Time: Monday, May 6 – 12:30 PM
Presenter: Adam Collinson, Director of R&D

Bringing Intelligence to Enterprise Certified Mail Service
Date/Time: Monday, May 6 – 2:00 PM
Presenters: Dylan Purse, VP of Product & Charles Crutchfield, Owner,

Benefits of End to End Piece Visibility
Date/Time: Tuesday, May 7 – 1:00 PM
Presenter: Thad Wellington, Product manager

Power of Visualization and Data Stories
Date/Time: Tuesday, May 7 – 11:00 AM
Presenter: Thad Wellington, Product manager

The Future of Informed Visibility
Date/Time: Wednesday, May 8 – 10:00 AM
Presenter: Angelo Anagnostopolous, VP Postal Affairs

GrayHair Software enables some of the nation’s largest mailers to improve their mail programs, reduce operational costs, and remain USPS® compliant.  Stop by our Booth #613 to watch these informative sessions and Q&A with our postal experts.

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GrayHair’s article in Mailing Systems Technology – “Bringing Certified Mail into the 21st Century”

2019-04-04T15:19:50-04:00April 3, 2019|

Bringing Certified Mail into the 21st Century

Certified Mail, a service that provides a mailer with a receipt and verification that an item was delivered or that a delivery attempt was made, was launched by the Postal Service in 1955. Today, nearly 200 million pieces of Certified Mail are delivered each year.

Certified Mail serves a critical legal purpose as proof that documents were mailed and notices were received. For many mailers, using this service is still a manual process. They fill out each form, place the barcoded sticker on the envelope, and then collect and store the forms when they are returned. Certified Mail is expensive to prepare and difficult to track.

According to the U.S. Postal Service Office of the Inspector General’s Delivering Piece of Mind: Certified Mail and the U.S. Postal Service report, the time has come to focus on enhancing Certified Mail. The challenge is that many of the standard actions around Certified Mail still involve physical process, and the OIG’s report states that modernizing the service to better meet mailers’ needs is necessary.

The Postal Service is bridging the gap between physical services and customers’ needs for digital information. For example, Informed Delivery, which provides users with digital previews

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