Unlock the Power of Postal Data

Improve response rates and the ROI of your campaigns

Without clear visibility into delivery, response rates, and audience engagement, marketing mail can feel like a shot in the dark. GrayHair Software provides the granular data needed to understand what’s working, what’s not, and how to refine campaigns for maximum effectiveness.

- - Informed Delivery Reporting
  - Measure In Home Delivery Window Performance
  - Campaign Delivery Performance
  - Attribution Performance

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Reduce waste, improve deliverability, and maximize the postal budget.

Most organizations treat mail as a sunk cost, assuming it will reach its destination. But failed communications, undeliverable addresses, and inefficient postal strategies are quietly draining your budget.

- - Reply Mail Monitoring
  - Return Mail Automation – Undeliverable Mail
  - Proof of Acceptance – Certificate of Mailing
  - Mail Delivery Visibility

Protect high-value mail with proactive alerts that indicate a possible mail-theft or mail diversion related event.

When high-value mail, such as checks, credit cards, ID cards, government payments, gift cards, or regulatory notices, ends up in the wrong hands, the costs are high.

GrayHair Software can help you better identify and understand anomalies that could indicate a mail theft-related event, including when high-value mail is redirected to a new address and when delivery is not progressing in the time frame it should.

Reduce wait times, improve customer satisfaction, and empower your call center with real-time mail tracking data.

Give your call center agents the tools they need to quickly and efficiently respond to customer inquiries about mail delivery.

Our solution provides near real-time access to mail piece tracking data, enabling representatives to pinpoint the exact location of a piece and provide accurate status updates. This reduces call handling times, minimizes follow-up calls, and ultimately enhances customer satisfaction.

Inform and update clients about the delivery journey of their mail pieces to boost satisfaction and reduce risk.

Clients often experience uncertainty and frustration regarding the delivery of important mail.

This leads to inquiries and potential dissatisfaction.

The solution? Provide timely and accurate information about the delivery journey to better manage expectations and enhance client relationships.

NEW

POSTAL UPDATES

No USPS Price Change

Big news from the USPS: There will be no price change in January 2026 for First-Class, Marketing Mail, and Periodicals. Here's a quick breakdown of what this announcement really means for mailers USPS Price Change Update: What Does "No January Increase" Actually Mean...

August 2025 USPS Financials

Today, September 24th, the Postal Service filed with the Postal Regulatory Commission their Unaudited Financials for the month of August 2025. For months that do not close out a quarter USPS provides their unaudited financials revenues and volumes, reporting out the...

What’s in store for postage rates in January 2026?

The path forward for a potential USPS postage increase in early 2026 is anything but straightforward. Here's what you need to know: The Forecast: The USPS expects to have about a 1.2% rate authority available for a January price change. We'll know the final number...

Postmarks and Postal Possession Updates

The proposed rule educates, formalizes, and clarifies the public understanding of postmarks within the Domestic Mail Manual (DMM) By Deborah Damore, Head of Postal Affairs, GrayHair Software August 13, 2025 A notice of proposed rulemaking was published in the Federal...

8/8/25: Stay Ahead with the Latest Postal Industry Insights from GrayHair Software!

Don’t miss out on critical developments affecting the postal landscape. Deb Damore, Head of Postal Affairs at GrayHair Software, brings you a concise breakdown of the most recent Board of Governors Meeting highlights, USPS financial performance, and service updates.

Milestone Dates in USPS History

Below are just a few of the dates of importance and and their significance to the Postal Service: 1639 - A former tavern in Boston becomes the first Post Office store. 1775 - Benjamin Franklin appointed as the first Postmaster General. 1815 - Steamboats begin...

USPS 250th Anniversary

The United States Postal Service turned 250 on Saturday July 26th, 2025, which is more than a year before the United States became the United States when on September 9th, 1776 the Second Continental Congress adopted the new name “United States of America” for what...

Mailers Technical Advisory Committee (MTAC) 2026

The proposed dates for 2026 MTAC meetings were shared last week so people can block their calendars and make travel plans. 2026 will continue to be closed to MTAC members with leadership and association executives having three opportunities to sponsor guests. The...

USPS Zone Pricing Plans

The Postal Service has already shared with mailers information on its plan to change to Zone pricing for origin entry Marketing Mail and Periodicals through its classification filing at the PRC. More details continue to be released, but are subject to change before...

National Postal Forum (NPF) 2025

Karent McCormick, Executive Director of the NPF recently shared the NPF2025 attendee numbers. They far surpassed recent years. NPF26 will be in Phoenix, AZ May 3rd - May 6th. NPF27 is planned to be in Orlando, FL.

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Postal Data is Enterprise Data

Organizations that treat postal data as a strategic enterprise data asset improve campaign performance, drive significant savings, boost marketing ROI, enhance customer experience, and mitigate fraud.

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What do you want to do with your postal data?



Marketing

Improve campaign effectiveness & increase ROI.



Finance & Operations

Increase efficiency, savings, and visibility.



Call Center

Reduce mail delivery status inquiries.



Client Experience

Provide proactive notifications for mail delivery status.

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FRAUD

Prevent fraud from mail related theft.

Business Ready Intelligence and Insight

Postal Data is Enterprise Data

Access to detailed mailpiece data provides actionable insights that can be leveraged across different departments, driving operational excellence, and maximizing organizational effectiveness.

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CONTACT

GrayHair Software, LLC
1 SE Ocean Blvd
Stuart, FL 34994

866.507.9999

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“Where’s my card?”

Is your contact center overwhelmed with mail-related inquiries?

Postal Data Contact Center Integration (PD3C)

Reduce mail-related call volume and improve resolution time.

Improve response rates and the ROI of your campaigns

Reduce waste, improve deliverability, and maximize the postal budget.

Protect high-value mail with proactive alerts that indicate a possible mail-theft or mail diversion related event.

Reduce wait times, improve customer satisfaction, and empower your call center with real-time mail tracking data.

Inform and update clients about the delivery journey of their mail pieces to boost satisfaction and reduce risk.

NEW

What do you want to do with your postal data?

Finance & Operations

Call Center

Client Experience

FRAUD

Business Ready Intelligence and Insight

Postal Data is Enterprise Data

CONTACT

SOLUTIONS

PRODUCTS

RESOURCES

COMPANY