Unlock the Power of Postal Data

Improve response rates and the ROI of your campaigns

Without clear visibility into delivery, response rates, and audience engagement, marketing mail can feel like a shot in the dark. GrayHair Software provides the granular data needed to understand what’s working, what’s not, and how to refine campaigns for maximum effectiveness.

- - Informed Delivery Reporting
  - Measure In Home Delivery Window Performance
  - Campaign Delivery Performance
  - Attribution Performance

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Reduce waste, improve deliverability, and maximize the postal budget.

Most organizations treat mail as a sunk cost, assuming it will reach its destination. But failed communications, undeliverable addresses, and inefficient postal strategies are quietly draining your budget.

- - Reply Mail Monitoring
  - Return Mail Automation – Undeliverable Mail
  - Proof of Acceptance – Certificate of Mailing
  - Mail Delivery Visibility

Protect high-value mail with proactive alerts that indicate a possible mail-theft or mail diversion related event.

When high-value mail, such as checks, credit cards, ID cards, government payments, gift cards, or regulatory notices, ends up in the wrong hands, the costs are high.

GrayHair Software can help you better identify and understand anomalies that could indicate a mail theft-related event, including when high-value mail is redirected to a new address and when delivery is not progressing in the time frame it should.

Reduce wait times, improve customer satisfaction, and empower your call center with real-time mail tracking data.

Give your call center agents the tools they need to quickly and efficiently respond to customer inquiries about mail delivery.

Our solution provides near real-time access to mail piece tracking data, enabling representatives to pinpoint the exact location of a piece and provide accurate status updates. This reduces call handling times, minimizes follow-up calls, and ultimately enhances customer satisfaction.

Inform and update clients about the delivery journey of their mail pieces to boost satisfaction and reduce risk.

Clients often experience uncertainty and frustration regarding the delivery of important mail.

This leads to inquiries and potential dissatisfaction.

The solution? Provide timely and accurate information about the delivery journey to better manage expectations and enhance client relationships.

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POSTAL UPDATES

Postal Regulatory Commission (PRC) Activity

The PRC has been active with several new dockets and rulings of impact. Below is a summary with a status update on four of them. RM2024-4 – Statutory Review of the System for Regulating Rates and Classes for Marketing Dominant Products to determine if the ratemaking...

Parcel Market Forecast Growth

ShipMatrix Inc. projects that domestic parcel volumes will grow at a compound annual rate of 4% over the next three years, with Amazon, Walmart, and other carriers expected to pull market share from USPS, FedEx, and UPS.

United States Postal Service Turns 250!

On July 26, 2025, the USPS will celebrate its 250th anniversary. In celebration, there will be multiple activities throughout the week of July 21 — including a reception at the Smithsonian Postal Museum the evening of Tuesday, July 22.

New Postmaster General

David Steiner, the 76th Postmaster General, officially takes office on Monday, July 14, 2025. Mr. Steiner, like Louis DeJoy, came from a private enterprise background.

USPS May Unaudited Financials

While service performance has improved, the financial performance at USPS has not. The Postal Service reports out the monthly numbers unaudited to the PRC traditionally on the 23rd of the following month. At the end of each fiscal quarter, they present the 10-Q about six weeks after quarter end.

USPS Services Improve

Overall service performance for both Marketing and First-Class Mail has seen marked improvements over the last two months. The Letters are exceeding the same period last year, although the flats still lag. Periodicals also are not meeting their target or SPLY.

Price change this weekend (July 13, 2025)

Both the Market Dominant and Competitive product price filings were approved by the PRC and are effective as of Sunday, July 13, 2025. Mailers are preparing for a 7.5% – 12+% increase based on class and mailing profile.

Important News from the Postal Regulatory Commission

PRC Notice of Proposed Rulemaking On November 30th, 2020, the Postal Regulatory Commission (PRC) adopted final rule 5763 modifying the rate system for classes of Market Dominant products. Part of that rule provided a 5-year period of review for holistic assessment of...

July 2025 Price Approval

Today May 30th, 2025, the Postal Regulatory Commission (PRC) approved in its entirety the USPS Market Dominant Price changes for July 13th, 2025. The PRC response can be found with this link. “The Commission concludes that the planned price adjustments, as described...

The Value of USPS Secure Destruction: Protecting Privacy and Promoting Efficiency

For financial, healthcare, insurance, and other compliance-driven mailers, safeguarding customer data is not just a priority; it's a regulatory requirement. The United States Postal Service’s Secure Destruction program provides a reliable and secure solution for...

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Postal Data is Enterprise Data

Organizations that treat postal data as a strategic enterprise data asset improve campaign performance, drive significant savings, boost marketing ROI, enhance customer experience, and mitigate fraud.

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What do you want to do with your postal data?



Marketing

Improve campaign effectiveness & increase ROI.



Finance & Operations

Increase efficiency, savings, and visibility.



Call Center

Reduce mail delivery status inquiries.



Client Experience

Provide proactive notifications for mail delivery status.



FRAUD

Prevent fraud from mail related theft.

Business Ready Intelligence and Insight

Postal Data is Enterprise Data

Access to detailed mailpiece data provides actionable insights that can be leveraged across different departments, driving operational excellence, and maximizing organizational effectiveness.

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GrayHair Software, LLC
1 SE Ocean Blvd
Stuart, FL 34994

866.507.9999

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“Where’s my card?”

Is your contact center overwhelmed with mail-related inquiries?

Postal Data Contact Center Integration (PD3C)

Reduce mail-related call volume and improve resolution time.

Improve response rates and the ROI of your campaigns

Reduce waste, improve deliverability, and maximize the postal budget.

Protect high-value mail with proactive alerts that indicate a possible mail-theft or mail diversion related event.

Reduce wait times, improve customer satisfaction, and empower your call center with real-time mail tracking data.

Inform and update clients about the delivery journey of their mail pieces to boost satisfaction and reduce risk.

NEW

What do you want to do with your postal data?

Finance & Operations

Call Center

Client Experience

FRAUD

Business Ready Intelligence and Insight

Postal Data is Enterprise Data

CONTACT

SOLUTIONS

PRODUCTS

RESOURCES

COMPANY