Unlock the Power of Postal Data

Improve response rates and the ROI of your campaigns

Without clear visibility into delivery, response rates, and audience engagement, marketing mail can feel like a shot in the dark. GrayHair Software provides the granular data needed to understand what’s working, what’s not, and how to refine campaigns for maximum effectiveness.

- - Informed Delivery Reporting
  - Measure In Home Delivery Window Performance
  - Campaign Delivery Performance
  - Attribution Performance

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Reduce waste, improve deliverability, and maximize the postal budget.

Most organizations treat mail as a sunk cost, assuming it will reach its destination. But failed communications, undeliverable addresses, and inefficient postal strategies are quietly draining your budget.

- - Reply Mail Monitoring
  - Return Mail Automation – Undeliverable Mail
  - Proof of Acceptance – Certificate of Mailing
  - Mail Delivery Visibility

Protect high-value mail with proactive alerts that indicate a possible mail-theft or mail diversion related event.

When high-value mail, such as checks, credit cards, ID cards, government payments, gift cards, or regulatory notices, ends up in the wrong hands, the costs are high.

GrayHair Software can help you better identify and understand anomalies that could indicate a mail theft-related event, including when high-value mail is redirected to a new address and when delivery is not progressing in the time frame it should.

Reduce wait times, improve customer satisfaction, and empower your call center with real-time mail tracking data.

Give your call center agents the tools they need to quickly and efficiently respond to customer inquiries about mail delivery.

Our solution provides near real-time access to mail piece tracking data, enabling representatives to pinpoint the exact location of a piece and provide accurate status updates. This reduces call handling times, minimizes follow-up calls, and ultimately enhances customer satisfaction.

Inform and update clients about the delivery journey of their mail pieces to boost satisfaction and reduce risk.

Clients often experience uncertainty and frustration regarding the delivery of important mail.

This leads to inquiries and potential dissatisfaction.

The solution? Provide timely and accurate information about the delivery journey to better manage expectations and enhance client relationships.

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POSTAL UPDATES

Important News from the Postal Regulatory Commission

PRC Notice of Proposed Rulemaking On November 30th, 2020, the Postal Regulatory Commission (PRC) adopted final rule 5763 modifying the rate system for classes of Market Dominant products. Part of that rule provided a 5-year period of review for holistic assessment of...

July 2025 Price Approval

Today May 30th, 2025, the Postal Regulatory Commission (PRC) approved in its entirety the USPS Market Dominant Price changes for July 13th, 2025. The PRC response can be found with this link. “The Commission concludes that the planned price adjustments, as described...

The Value of USPS Secure Destruction: Protecting Privacy and Promoting Efficiency

For financial, healthcare, insurance, and other compliance-driven mailers, safeguarding customer data is not just a priority; it's a regulatory requirement. The United States Postal Service’s Secure Destruction program provides a reliable and secure solution for...

Postal Updates

The United States Postal Service Board of Governors held an open meeting on May 9th, 2025. They highlighted the Postal Service’s 250 years of operation and the current economic challenges, including cost control, revenue growth, and infrastructure modernization.

David Steiner Appointed 76th Postmaster General

From the USPS Corporate Affairs Website Postal Service Board of Governors appoints David Steiner to be 76th Postmaster General and CEO of the United States Postal Service The U.S. Postal Service Board of Governors today announced that they have chosen David Steiner to...

Stamp Out Hunger with the USPS Annual Food Drive

USPS annual food drive is schedule for Saturday May 10th, 2025. The event which began in 1993 is the country’s largest single-day food drive.

GrayHair Software Launches New Website

Check back often for links to new stories, white papers and mailing resources. Please drop us a note with any feedback on how we can improve our efforts to support you.

USPS Informational Webinars on Service Standard Changes

The new service standard changes took effect April 1st, 2025. The new measurement is using a 5-D to 5-D versus the less granular 3-D to 3-D. Phase one of this change will be adding in an additional day into single piece First-Class mail that is entered more than 50 miles from an origin Regional Processing and Distribution Center (RPDC) and non destination entered Marketing Mail and Periodicals.

New Mailing Standards for Domestic Mailing Services Products

The Postal Service, published on May 1st in the Federal Register a proposed rule for the structure changes as part of the proposed July 2025 postage increase. A final rule will be published once the Postal Regulatory Commission approves the R2025-1 Market Dominant rate change.

Search for a new Postmaster General (PMG) – could the wait be over?

This is the first National Postal Forum in my recollection in which we did not have a permanent Postmaster General (PMG) in office. There have been transitional periods in USPS leadership – such as when acting PMG is in place due to retirement, resignation, or before a successor is officially named, but historically that replacement has been named prior to the NPF.

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Postal Data is Enterprise Data

Organizations that treat postal data as a strategic enterprise data asset improve campaign performance, drive significant savings, boost marketing ROI, enhance customer experience, and mitigate fraud.

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What do you want to do with your postal data?

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Marketing

Improve campaign effectiveness & increase ROI.

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Finance & Operations

Increase efficiency, savings, and visibility.

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Call Center

Reduce mail delivery status inquiries.

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Client Experience

Provide proactive notifications for mail delivery status.

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FRAUD

Prevent fraud from mail related theft.

Business Ready Intelligence and Insight

Postal Data is Enterprise Data

Access to detailed mailpiece data provides actionable insights that can be leveraged across different departments, driving operational excellence, and maximizing organizational effectiveness.

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CONTACT

GrayHair Software, LLC
1 SE Ocean Blvd
Stuart, FL 34994

engage@grayhairsoftware.com

866.507.9999

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