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During the 2022 PCC Leadership awards, the Postmaster General, Louis DeJoy, provided the audience with an update on the 10-Year Delivering for America Plan. The event brought together leaders from the Postal Customer Councils to discuss critical topics like product strategy, electric vehicles, service expectations, and the introduction of the new Regional Processing Centers (aka mega-center) that are part of the USPS network realignment. You can watch the full video here to see DeJoy speak frankly about what he sees as the upcoming “transformation” of the Postal Service, how changes in the organization are a challenge, and about their success in delivery of free COVID test kits (in which they received 1.1 Billion dollars).

These 60 – 75 new multi-functional facilities will be designed to house all network originating and destination volume, package processing, cross-docking, and other functionality related to their specific region. This major initiative will replace the

When the need presented itself for GrayHair’s Development Team to create a better peer review process, they wasted no time in building their own solution. Enter: Phantom Janitor, an in-house Slack application and the Dev Team’s go-to-ghost. 

The name Phantom Janitor was chosen due to its ability to integrate seamlessly into the backend of Slack while organizing the visual side of the peer review completion process. From start to finish, every action made from the initial case creation, to completion of the peer review, to the final approval of the peer review is tracked and overseen by team members with the help of Phantom Janitor.

The Phantom Janitor application was created with four main objectives: 

1. Optimize task assignment
2. Organize task grouping
3. Incorporate alongside internal applications
4. Facilitate a rolling review system

Phantom Janitor works to tackle each of the objectives above, operating through its own Slack channel. In this channel, team members can oversee and manage active cases by utilizing emojis to serve as visual progress markers for each stage of the peer review process. Specific emojis are used to