When the need presented itself for GrayHair’s Development Team to create a better peer review process, they wasted no time in building their own solution. Enter: Phantom Janitor, an in-house Slack application and the Dev Team’s go-to-ghost.
The name Phantom Janitor was chosen due to its ability to integrate seamlessly into the backend of Slack while organizing the visual side of the peer review completion process. From start to finish, every action made from the initial case creation, to completion of the peer review, to the final approval of the peer review is tracked and overseen by team members with the help of Phantom Janitor.
The Phantom Janitor application was created with four main objectives:
- Optimize task assignment
- Organize task grouping
- Incorporate alongside internal applications
- Facilitate a rolling review system
Phantom Janitor works to tackle each of the objectives above, operating through its own Slack channel. In this channel, team members can oversee and manage active cases by utilizing emojis to serve as visual progress markers for each stage of the peer review process. Specific emojis are used to express interest in completing tasks, communicating issues, requesting approval, and so on.
GrayHair’s Head of Development, Robert Prescott, says that his team has “benefitted from Phantom Janitor because it not only integrates with Slack, which is our central communications platform, it also provides an efficient and visual way for my team to interact during the development process.”
At GrayHair we are always innovating, improving, evolving, and are customer service obsessed. GrayHair’s development team builds solutions internally that let’s them streamline their internal processes to deliver more features, faster for our customers.