After numerous delays, #USPS CASS Cycle O goes into effect on August 1, 2023. GrayHair’s Director of Address Intelligence Adam Collinson talks with the editor of Mailing Systems Technology, Amanda Armendariz, on some straight facts about how it will affect mailers. Read the full interview in the May/June Issue
We are back, live, and in-person for the 2020 NPF. It will be fantastic to catch up with old friends, new friends, and everyone else at the Phoenix Convention Center. The last few years have been trying, but the GrayHair team is excited to showcase how postal data is the newfound hero for our clients. So stop by Booth #402 to find out how to turn data into decisions.
You can expect GrayHair’s industry-leading experts to drive the conversation on a diverse series of topics, including data in the cloud, UAA mail, and the power of customer service. Add these workshops to your schedule.
Cathy Wall-Loomis (Cathleen M Wall-Loomis) brings 22 years of industry experience in project management and production support to GrayHair’s growing Client Operations team. Cathy’s focus will be on strengthening vendor relations and responding to client needs.
Himali Mehta has joined the GrayHair team. As Data Scientist, Himali will support the innovative work from our data analytics team to support our client’s current and future data needs and prepare for the organization’s upcoming transformation to a cloud-based platform.
Alan Southard has joined GrayHair as Customer Solutions Manager. He brings extensive experience as an Information Technology leader, highly versed in metrics-driven analysis and aligning IT vision with corporate goals. He will ensure our clients are matched with data-based solutions to meet their needs.
On March 8, the Senate passed legislation that includes several provisions, including providing the USPS relief on retirement prefunding obligations and requiring the use of Medicare. On March 14, the USPS filed with the PRC to reduce the retirement rate authority, assuming that the legislation is signed into law. This would reduce the July Price Change increase by 0.286%. The President officially received the bill on Monday and is expected to sign the legislation this week or next week.
What does it mean to you? First, there will be a reduction of 0.286% in the July Price Change. This should encourage the PRC to review the additional authority it granted the USPS as part of the 10-Year Review and make adjustments, given that most of the USPS debt has been eliminated from their books.
Below are some links for further reading:
The House passed legislation (H. R. 3076) on February 8, by a wide majority. Due to a technical issue on the Senate side, the vote was delayed and is now expected to come to a vote next week. It is possible that the Ukraine situation could delay it, but we are hopeful the vote will go forward.
The bill repeals the prefunding of postal retiree health benefits and integrates postal annuitants into the Medicare system which they have been paying into for a long time.
So what does this mean for the mailing industry? It will remove the large pre-funding burden on the USPS® books and in future July Price Changes, the 1% additional rate authority granted by the PRC will mostly disappear saving on Postage.
There are a few items that the bill does not address so additional legislation will be needed in the future.
Some items that were not addressed include:
The number of reports of identity theft, already on the rise, doubled increasing by 113% from 2019 to 2020. It’s important for mailers to remember that identity theft can begin at the mailbox. The financial losses linked to identity theft are not just linked to consumers — all parties involved are hit with the loss. Be part of the solution to prevent identity theft by taking steps to protect your mail campaigns and your customers.
Get an idea of what 2019-2020 statistics were: https://www.fool.com/the-ascent/research/identity-theft-credit-card-fraud-statistics/
WHAT WE KNOW
Customer satisfaction increases and call center activity drops with proactive mail delivery status notifications.
WHAT WE DO
Improve customer experience by supporting clients and call centers with delivery data visibility. BRI for CX
WHAT WE KNOW
Mail theft is at an all-time high with credit card fraud being a major concern for credit card companies and banks.
WHAT WE DO
Prevent incidents of fraud with chain-of-custody visibility and alert system for high-value mail. BRI for Fraud
WHAT WE KNOW
Marketing mail volume is above pre-pandemic levels with new credit card solicitations being among the highest.
WHAT WE DO
Enhancing customer data leads to higher response rates and improved marketing campaign effectiveness. BRI for Marketers
WHAT WE KNOW
USPS processing and service delivery standards changes, pandemic challenges, and price increases are causing angst across major mailers.
WHAT WE DO
Postal optimization for high-volume mailers focused on improving communications to ensure a mailpiece gets to the right person at the right address at the right time. BRI for Postal
National Association of Presort Mailers (NAPM) is planning their traditional in-person Annual Conference event for February 15-17, 2022 (including a golf outing on Feb. 14) at the TradeWinds Resort, St. Pete’s Beach FL. This event will hopefully start a season of in-person industry events. What you can expect from a NAPM is an event packed with leading industry experts and Keynote Presentation – Postmaster General Louis DeJoy.
With millions of mailed ballots already pouring in, early holiday shopping and mega retail events like Amazon’s Prime Day threaten to expose vulnerabilities inside the nation’s mail service, which already is dragging from skyrocketing package volumes.
With millions of mailed ballots already pouring in, early holiday shopping and mega retail events like Amazon’s Prime Day threaten to expose vulnerabilities inside the nation’s mail service, which already is dragging from skyrocketing package volumes.
With millions of mailed ballots already pouring in, early holiday shopping and mega retail events like Amazon’s Prime Day threaten to expose vulnerabilities inside the nation’s mail service, which already is dragging from skyrocketing package volumes.
With millions of mailed ballots already pouring in, early holiday shopping and mega retail events like Amazon’s Prime Day threaten to expose vulnerabilities inside the nation’s mail service, which already is dragging from skyrocketing package volumes.
There is a mindset about the postal address that is changing. The outdated thinking perceives an address as being only aligned with mail, only valuable for qualifying for postal discounts, and just part of cost of doing business.
There is a mindset about the postal address that is changing. The outdated thinking perceives an address as being only aligned with mail, only valuable for qualifying for postal discounts, and just part of cost of doing business.
With millions of mailed ballots already pouring in, early holiday shopping and mega retail events like Amazon’s Prime Day threaten to expose vulnerabilities inside the nation’s mail service, which already is dragging from skyrocketing package volumes.
SPRINGFIELD, Mo. — The U.S. Postal Service estimates it’s a 2-3 day trip on average to get first-class mail to its destination.
PORTLAND, Ore. — There’s a lot of talk about the mail these days. People are worried about delayed prescriptions, late bills, undelivered packages, and of course, mail-in ballots.
If you want the facts on mailing topics, talk to Angelo Anagnostopoulos, Vice President, Postal Affairs at GrayHair Software.
The House Oversight Committee got its chance to grill Postmaster General Louis DeJoy on Monday about his decisions that have bogged down mail delivery and created widespread panic about the upcoming election.
Dennis Beach began noticing the delays in July. That’s when the mail-order prescriptions needed to treat his high blood pressure and help him sleep at night started arriving late from a Department of Veterans Affairs pharmacy. A five-day delay. Even two weeks, he says. It has been nerve-racking at times waiting for the mail carrier to arrive.
Merchandise Return Service (MRS) and Scan Based Payment (SBP) are scheduled to be retired on August 28, 2020.
On June 18, 2020, the Senate confirmed the nominations of Donald Lee Moak and William Zollars to be Governors of the US Postal Service.
The Postal Service has determined that the CASS Cycle O implementation schedule will be rescheduled to a new implementation date of August 1, 2022.
Louis DeJoy began his first official day as the nation’s 75th Postmaster General on Monday, June 15, 2020, with a USPS all-employee video message.
Find out when registered voters like to receive their ballots by accessing postal analytical data to determine the best in-home delivery dates for your vote by mail campaign
GrayHair is committed to standing up and supporting our community, continuing the conversation, supporting change, and creating a better and more just world for everyone.
With Vote By Mail efforts ramping up, it’s crucial to make sure your database is up-to-date. By making sure your county database of registered voter addresses is complete, correct, current, and compliant, you can stop sending voter ballots to the incorrect address, eliminating potential fraud and saving on printing and postage costs.
With Vote By Mail efforts ramping up, it’s crucial to make sure your database is up-to-date. By making sure your county database of registered voter addresses is complete, correct, current, and compliant, you can stop sending voter ballots to the incorrect address, eliminating potential fraud and saving on printing and postage costs.
The Board of Governors of the United States Postal Service announced its unanimous selection of Louis DeJoy to serve as the 75th Postmaster General of the United States and Chief Executive Officer of the world’s largest postal organization.
In celebration of the 50th anniversary of Earth Day on April 22, 2020, the United States Postal Service® will honor the day with a commemorative Forever® stamp.
