News

After numerous delays, #USPS CASS Cycle O goes into effect on August 1, 2023. GrayHair’s Director of Address Intelligence Adam Collinson talks with the editor of Mailing Systems Technology, Amanda Armendariz, on some straight facts about how it will affect mailers. Read the full interview in the May/June Issue You can read the article on MST's site. 

Smart Decisions start at the National Postal Forum We are back, live, and in-person for the 2020 NPF. It will be fantastic to catch up with old friends, new friends, and everyone else at the Phoenix Convention Center. The last few years have been trying, but the GrayHair team is excited to showcase how postal data is the newfound hero for our clients. So stop by Booth #402 to find out how to turn data into decisions. You can expect GrayHair's industry-leading experts to drive the conversation on a diverse series of topics, including data in the

GrayHair continues to increase the depth of its teams in critical areas - such as client support, postal experience, and data. Cathy Wall-Loomis (Cathleen M Wall-Loomis) brings 22 years of industry experience in project management and production support to GrayHair's growing Client Operations team. Cathy's focus will be on strengthening vendor relations and responding to client needs.     Himali Mehta has joined the GrayHair team. As Data Scientist, Himali will support the innovative work from our data analytics team to support our client's current and future data needs and prepare for the organization's upcoming transformation to a cloud-based

On March 8, the Senate passed legislation that includes several provisions, including providing the USPS relief on retirement prefunding obligations and requiring the use of Medicare. On March 14, the USPS filed with the PRC to reduce the retirement rate authority, assuming that the legislation is signed into law. This would reduce the July Price Change increase by 0.286%. The President officially received the bill on Monday and is expected to sign the legislation this week or next week.What does it mean to you? First, there will be a reduction of 0.286% in the July Price Change. This should encourage

The House passed legislation (H. R. 3076) on February 8, by a wide majority. Due to a technical issue on the Senate side, the vote was delayed and is now expected to come to a vote next week. It is possible that the Ukraine situation could delay it, but we are hopeful the vote will go forward. The bill repeals the prefunding of postal retiree health benefits and integrates postal annuitants into the Medicare system which they have been paying into for a long time. So what does this mean for the mailing industry? It will remove the large

The number of reports of identity theft, already on the rise, doubled increasing by 113% from 2019 to 2020. It's important for mailers to remember that identity theft can begin at the mailbox. The financial losses linked to identity theft are not just linked to consumers -- all parties involved are hit with the loss. Be part of the solution to prevent identity theft by taking steps to protect your mail campaigns and your customers. Get an idea of what 2019-2020 statistics were: https://www.fool.com/the-ascent/research/identity-theft-credit-card-fraud-statistics/

WHAT WE KNOW Customer satisfaction increases and call center activity drops with proactive mail delivery status notifications. WHAT WE DO Improve customer experience by supporting clients and call centers with delivery data visibility. BRI for CX WHAT WE KNOW Mail theft is at an all-time high with credit card fraud being a major concern for credit card companies and banks. WHAT WE DO Prevent incidents of fraud with chain-of-custody visibility and alert system for high-value mail. BRI for Fraud WHAT WE KNOW Marketing mail volume is above pre-pandemic levels with

National Association of Presort Mailers (NAPM) is planning their traditional in-person Annual Conference event for February 15-17, 2022 (including a golf outing on Feb. 14) at the TradeWinds Resort, St. Pete’s Beach FL. This event will hopefully start a season of in-person industry events. What you can expect from a NAPM is an event packed with leading industry experts and Keynote Presentation – Postmaster General Louis DeJoy. Registration Details