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Prime Day, early holiday sales create new potential for USPS ballot delivery tie-ups. Retail promotions will feed millions of packages into the system, further stressing an agency trying to reverse service delays before the election.

2020-10-27T16:40:54-04:00October 14, 2020|

With millions of mailed ballots already pouring in, early holiday shopping and mega retail events like Amazon’s Prime Day threaten to expose vulnerabilities inside the nation’s mail service, which already is dragging from skyrocketing package volumes.

Postal Problems Could Continue Despite Suspension of Policies Blamed for Mail Delays

2020-10-27T16:39:35-04:00August 19, 2020|

Dennis Beach began noticing the delays in July. That’s when the mail-order prescriptions needed to treat his high blood pressure and help him sleep at night started arriving late from a Department of Veterans Affairs pharmacy. A five-day delay. Even two weeks, he says. It has been nerve-racking at times waiting for the mail carrier to arrive.

GrayHair Introduces Enterprise Address Quality Bundle to Assist Mailers with USPS Changes and Client Communications

2019-01-23T12:32:52-05:00January 17, 2019|

GrayHair’s new offering combines the company’s address hygiene services with the postal industry’s best practices to help enterprise-level corporations provide increased business intelligence to enhance the effectiveness and impact of client communications and minimize the impact of the upcoming USPS® rate change.

USPS Replacing EXFC in September

2018-08-21T14:30:14-04:00August 21, 2018|

As part of the Postal Service’s efforts to better use data and information and to improve customers’ experiences, the Postal Regulatory Commission (PRC) in Order No. 4697 approved the replacement of the External First-Class Measurement System (EXFC) with an Internal Service Performance Measurement System (SPM).

GrayHair will be exhibiting at the thINK Conference in Boca Raton, FL. Sep 5 – Sep 7, 2018

2018-10-09T02:21:31-04:00August 15, 2018|

GrayHair, a provider of mail tracking and addressing solutions to the largest mailers in the country, will be a Gold-level sponsor, as well as exhibiting, at the fourth annual thINK 2018 Conference in Boca Raton, FL. This event brings together the largest gathering of users of Canon Solutions as well as leaders involved in the printing, postal, and documentation management sectors. GrayHair will be discussing the challenges that those involved in the printing and mailing industries continue to the face in the changing landscapes of both industries.

This year’s event keynote speaker will be Ted Rubin, a leading social marketing strategist, speaker, acting CMO of Brand Innovators, and Co-Founder of Prevailing Path. Other speakers include Gary Reblin, USPS Vice President, Product Innovation, and closing keynote, Jamie Clarke,  adventurer, CEO of LiveOutThere.com, and Performance Coach for the 2018 Stanley Cup Champion Washington Capitals.

thINK is an independent community of Canon Solutions America production print customers, solution partners, and print industry experts, and Canon Solutions America is a proud executive sponsor. Led by some of the most successful inkjet service providers in the country, it provides a forum for members to network, gain knowledge, discuss common challenges, and share best

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USPS® Decides To Move Forward With Informed Visibility Rollout

2018-10-09T02:21:57-04:00August 29, 2017|

On Tuesday, August 15, the USPS® sent a letter to legacy tracking subscribers stating it has decided to open up Informed Visibility (IV) to non-pilot participants, effectively ending the pilot. The email went out to all subscribers, even those like ourselves who have already gone through the migration process. The USPS has announced that IMb Tracing® retirement is now November 30, 2017.

GrayHair will continue to work with the USPS and industry partners to resolve remaining IV concerns that include missing data and data latency before converting over to use the new data. We are invested in the success of the program and have dedicated significant time and energy to ensure the standard of data integrity that will not only benefit our customers but future users of the program. The benefits of IV have been written about many times (recently by our VP of Product Management Dylan Purse) and we are looking forward to our continued support of a program towards its end goal of data that is reliable, robust, and provides additional intelligence.

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GrayHair Lends a Helping Hand

2020-10-27T12:51:26-04:00August 24, 2017|

The Unforgotten Haven provides many services to the community. One that touched our hearts was the Snack Packs for Chemo project. This project provided an opportunity for our “family” to make snack bags for adults and children going through chemo treatments. GrayHair truly made this a family event.

In July, we started collecting the snacks to fill our “Snack Packs for Chemo.” By July 26, we ready to get started. GrayHair sponsored a pizza party and asked all team members to bring their kids in for the day to help decorate the bags. They did an outstanding job and had a good time showing off their creative side on the bags. Later, the GrayHair team stuffed the bags and delivered them to the Unforgotten Haven in Blackwood, NJ.

A huge thanks to all who contributed enough snacks to fill more than 60 bags! Take a look at pictures on our Facebook page.

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GrayHair Hires Dylan Purse as Vice President of Product Management

2018-10-09T02:23:58-04:00July 20, 2017|

We are excited to announce that Dylan Purse has re-joined the GrayHair team as Vice President of Product Management, responsible for the company’s technology roadmap, product development and go-to-market strategies, as well as partner relationship initiatives. Dylan was

Dylan was senior product manager at GrayHair in 2012-2013, responsible for managing the product and offer mix for a portfolio of data hygiene, mail tracking, and postal processing services that enable clients to manage customer data and mailing activities.

Following GrayHair, he served in leadership roles at Bell and Howell as Senior Director and Product Strategy, and at Window Book as Senior Vice President of Operations.  Prior to first joining GrayHair in 2012, Dylan spent 13 years with Experian and received a succession of promotions to Senior Product Manager for List Processing Services.

Dylan received an M.B.A from Northern Illinois University, and a B.S. in Engineering Psychology from University of Illinois at Urbana-Champaign.

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GrayHair Launches New Website

2018-10-09T02:24:39-04:00May 1, 2017|

Before this year’s National Postal Forum, we launched a new corporate site that showcases our focus on our postal services. In the next few months, you will see the site grow with expanded content and a postal blog featuring our experts discussing leading industry topics.

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