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GrayHair Solves Direct Mail Attribution Problem for OmniChannel Marketers

GrayHair solves direct mail attribution problem for OmniChannel Marketers by launching a new platform to help marketers prove and grow the revenue direct mail generates.

GrayHair Software Introduces GH Card Insights™

FOR IMMEDIATE RELEASE GrayHair Software Introduces GH Card Insights™ to Transform Credit and Debit Card Delivery Data into Business Intelligence for CX, Fraud, and Operations Teams Stuart, FL — 9 July 2026 —GrayHair Software today announced the availability of GH Card...

GrayHair Software Recognized as a “HOT COMPANY” by Mailing Systems Technology Magazine

FOR IMMEDIATE RELEASE STUART, FL – [August 22, 2025] – GrayHair Software is proud to announce its recognition as a "HOT COMPANY" by Mailing Systems Technology magazine. This announcement highlights GrayHair Software's commitment to transforming postal and address data...

GrayHair Software Launches PD3C – Postal Data Contact Center Connector

Low-code call center integration reduces mail-related call volume and improves resolution time Stuart, FL – July 17, 2025 – GrayHair Software today introduced the Postal Data Contact Center Connector (PD3C), a groundbreaking integration that brings real-time postal...

GrayHair Software Unveils Powerful Enhancements to Its Automated Data Quality Platform

GrayHair Software, a leader in data quality solutions, today announced the expansion of its Automated Data Quality Platform (ADQP), introducing advanced features that make it easier for businesses to integrate, access, and optimize data.

GrayHair Software Leverages Cutting-Edge Privacy Automation AI Technology to Improve Business Practices

Loading the Elevenlabs Text to Speech AudioNative Player... FOR IMMEDIATE RELEASE GrayHair Software implements new privacy automation toolset to enhance operational efficiency and ensure compliance. (Stuart, Florida) – July 2, 2024 – GrayHair Software, the leading...

GrayHair Software Invests in 48-Month NCOALink® License To Better Serve Customers

GrayHair Software, a dynamic data and software as a service company and leading consumer and provider of postal data, has obtained its 48-Month NCOALink® License (Full Service Provider).

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USPS Appointments and Retirements

There has been much activity in USPS leadership recently, and more is expected to be announced throughout the year.

  • Sharon Owens, VP Pricing & Costing retired April 30th, 2026.
    • Fiona Machado, has been appointed “Acting” Vice President, Pricing & Costing
      • Fiona has been working with Sharon in Pricing for several years.
  • Randy Workman, Senior Director, Product Acceptance and Support retired April 30th, 2026.
  • Janine Egloff has been appointed to the executive position of Senior Director, Product Acceptance and Support. (in replacement of Randy Workman).
    • Janine currently leads the Pricing and Classification Service Center (PCSC)
      • We do not yet know who will replace Janine at PCSC
  • Dr. Joshua (Josh) Colin, Chief Performance Officer & Executive Vice President has effectively retired, serving in an advisory role through the end of the year.
    • The position will not be filled.
  • Pete Routsolias has been selected to the position of Chief Logistics Officer and Executive Vice President, as of April 17th, 2026.
    • He had been in the acting position since December 2025; the position had been open since Kelly Abney retired in July 2024.  
  • Robert Raines, VP and Managing Director, International Business, will be retiring effective May 29th, 2026.
    • Replacement not yet named.
  • Dale Kennedy, Executive Director, Product Classification will be retiring effective July 30th, 2026.
    • Replacement not yet named.
  • Matt Connelly has been appointed the Chief Solutions & Strategy Officer
    • Matt has been working for the last few months as a special advisor to the PMG, Matt comes from Good 360 & UPS
  • Greg White has been appointed as Vice President of Network Solutions & Performance Excellence

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