Last week concluded a very successful National Postal Forum in Nashville, TN. Final attendance was over 5,600 which is the highest in fifteen years. The numbers came in at:
- 1,291 exhibitors
- 943 U.S. Postal Service
- 3,381 Mailing Industry attendees
- Total 5,615 attendees
The exhibit hall was sold out with many new exhibitors this year. GrayHair Software made an impressive showing with members of the Client Engagement Team, Product owners, Leadership and the Postal team. We were able to visit with many of our valued customers on the active floor. The forum sessions began on Sunday April 27th afternoon, but the official kick off was Monday am with a keynote address from the acting PMG Tulino and several supporting executives providing a few updates on the status of the network modernization, and their strategic plans on package growth. The keynote event can be viewed online. Over the four days of the forum there were eight USPS executive led sessions and one hundred and ten workshops across the below tracks:
- Data, Technology, and Visibility for Tomorrow’s Competitive Advantage
- Driving Mail Growth with Cutting-edge Innovations
- Operational Excellence from Mail Set-Up to Delivery
- Professional Growth through Strategic Leadership
- Shipping Solutions for a Greater Advantage.
PDFs of the session slides will be posted to the NPF site at a later date. GrayHair participated in six sessions at the forum on the following topics:
- “Address Quality 101” (Adam Collinson).
- “MTAC – What’s Changed, What’s New and How to Get Involved” (Deborah Damore).
- “Working with Postal and Client Data at Scale: Modern Strategies for Data Management” (Josh McCaully, Everette Mills).
- “Bridging the Gender Gap: Work Styles, Strengths, and Strategies” (Deborah Damore, Samantha Ewald, Josh McCaully).
- “Hot Topics for Competitive Advantage” (Adam Collinson).
- “Address Quality 201” (Adam Collinson).
If you’d like a copy of any of these decks, please email your request to engage@grayhairsoftware.com. In the mailing industry, the top trends of interest and engagement in sessions were focused on direct mail personalization, omnichannel integration, and Data, Data, Data! For example, sessions covered Data-Driven Insights, how Data Saves the Day, Targeted Marketing using Data strategies, and Turning Data into Actionable Insights. July 26th, 2025, marks the 250th anniversary of the Postal Service, it was celebrated throughout the week with multiple appearances by the first Postmaster General, Benjamin Franklin. Mark your calendars for the NPF 2026. May 3rd – 6th at the Phoenix Convention Center.
Upcoming Industry / Postal Events
- May 13-14, 2025: PostCom Study Day and Board Meeting, Washington DC
- May 19 – 21, 2025: ACMA Annual Forum, Washington DC
- June 12, 2025: NIPPC Meeting, Washington DC
- June 17 – 18, 2025: DTAC Meeting, Chicago, IL
- July 22 – 23, 2025: MTAC Meeting, Washington DC
- September 8 – 10, 2025: Parcel Forum, Chicago, IL
Questions? Concerns? Get in touch today with the postal experts at GrayHair Software. Reach us at Engage@grayhairsoftware.com
May Postal Updates
National Postal Forum 2025 Search for a new Postmaster General (PMG) – could the wait be over?
New Mailing Standards for Domestic Mailing Services Products
Service Standard Changes
GrayHair Software Launches New Website
Stamp Out Hunger
