Mailed messages are only effective if they actually reach the customer on time.
All customer communications are critical to a successful business – statements, notices, cards, and marketing pieces.
Time, effort and technology are used to efficiently print, insert and mail the message. But it needs to get delivered.
Mailed messages are only effective if they actually reach the customer on time.
The US Postal Service (USPS) is implementing exciting and substantial changes to its address quality tools.
Join us for a conversation on what’s changing, what’s at risk, and what leading organizations are doing differently.
Undeliverable is Unacceptable: The True Costs of Failed Communications
Learn from industry experts and leading professionals who have seen successes with a strong address management program. We’ll discuss:
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- Upcoming USPS changes to address quality tools
- Why address management is now a customer experience issue
- Real-world lessons from organizations getting this right
- The hidden costs of bad address data
Speakers:
Mark Fallon, President, The Berkshire Company
Adam Collinson, Director of Address Intelligence, GrayHair Software
Lois Ritarossi, President, High Rock Strategies
Kim Brennan, Associate Director, Enterprise Procurement, UnitedHealth Group
Peter Dahl, Director, Data Quality & Acquisition, University of Minnesota Foundation
Whether you are a mail owner, an in-plant manager, or a service provider, this webinar is for you.
April 22, 2026
1:00pm EDT, Noon CDT, 11:00am MDT, 10:00am PDT
If mail is part of your customer experience, this webinar is essential to your success.
