NEW

POSTAL UPDATES

USPS Files to Restructure the Market-Dominant Rate-Setting System

On December 22, 2025, the United States Postal Service (USPS) filed a significant petition with the Postal Regulatory Commission (PRC) seeking to restructure the rate-setting system for “Market Dominant” products (such as First-Class and Marketing Mail).

11/17/26: Stay Ahead with the Latest Postal Industry Insights from GrayHair Software!

Request the full, 18 page report. Executive Summary  The USPS Board of Governors (BOG) met to review FY25 financial results and service performance, and to discuss the ongoing transformation under the "Delivering for America" plan. The key takeaway is a continued push...

Holiday Mail Delays – The USPS and the Government Shutdown: An Updated Holiday Warning

The U.S. Postal Service relies heavily on the infrastructure and personnel of other government agencies (like the FAA) and private contractors. This interdependence creates a serious indirect impact that threatens the predictable speed of your mail.

10/21/25: Stay Ahead with the Latest Postal Industry Insights from GrayHair Software!

Key Postal Update: Lower 2026 Postage Projections, Zone Pricing Denied, and Network Changes ⇓ DOWNLOAD THE NEWSLETTER (PDF) We've compiled the most critical updates from the latest postal developments to keep you informed of changes that may impact your direct mail...

No USPS Price Change

Big news from the USPS: There will be no price change in January 2026 for First-Class, Marketing Mail, and Periodicals. Here's a quick breakdown of what this announcement really means for mailers USPS Price Change Update: What Does "No January Increase" Actually Mean...

August 2025 USPS Financials

Today, September 24th, the Postal Service filed with the Postal Regulatory Commission their Unaudited Financials for the month of August 2025.   For months that do not close out a quarter USPS provides their unaudited financials revenues and volumes, reporting out the...

What’s in store for postage rates in January 2026?

The path forward for a potential USPS postage increase in early 2026 is anything but straightforward. Here's what you need to know: The Forecast: The USPS expects to have about a 1.2% rate authority available for a January price change. We'll know the final number...

Postmarks and Postal Possession Updates

The proposed rule educates, formalizes, and clarifies the public understanding of postmarks within the Domestic Mail Manual (DMM)  By Deborah Damore, Head of Postal Affairs, GrayHair Software August 13, 2025 A notice of proposed rulemaking was published in the Federal...

8/8/25: Stay Ahead with the Latest Postal Industry Insights from GrayHair Software!

Don’t miss out on critical developments affecting the postal landscape. Deb Damore, Head of Postal Affairs at GrayHair Software, brings you a concise breakdown of the most recent Board of Governors Meeting highlights, USPS financial performance, and service updates.

Milestone Dates in USPS History

Below are just a few of the dates of importance and and their significance to the Postal Service:  1639 - A former tavern in Boston becomes the first Post Office store. 1775 - Benjamin Franklin appointed as the first Postmaster General. 1815 - Steamboats begin...

CLIENT LOGIN

SOLUTION > POSTAL OPTIMIZATION

Return Mail (Undeliverable Mail) Automation

Streamline undeliverable mail processing with USPS ACS (Address Change Service) and Secure Destruction real-time data and reporting.

Managing physical return mail is inefficient, time-consuming, and costly.

Streamline undeliverable mail processing to reduce operational burdens.

Reduce your dependency on physical return mail with our Return Mail Automation solution. Leveraging the USPS ACS and Secure Destruction program, we enable mailers to efficiently process undeliverable mail as piece-level data while physical mail pieces are securely destroyed by the USPS. Data is pushed to the mailer, providing real-time updates thus eliminating the need to depend on physical mail piece returns.

Key Features & Benefits

USPS Secure Destruction

Utilize the USPS Secure Destruction program to reduce reliance on physical return mail.

Real-Time Data Access

Receive mail piece data quickly and immediately, without waiting for physical returns.

Reduce Operational Costs

Minimize the handling and processing of physical return mail, saving time and money.

Improve Data Accuracy

Access up-to-date information on undeliverable mail for better database management.

g

Enhance Efficiency

Streamline your return mail processes for improved overall efficiency.

Immediate Notification

Receive immediate notifications when mail is undeliverable, allowing for quick action.

Data Integration

Seamlessly integrate undeliverable mail data into your existing systems.

Get in touch today.

Ask GrayHair about…

Z

Timeframes for receiving undeliverable mail data.

Z

The specific data points we provide regarding undeliverable mail.

Z

Integration with your existing database and CRM.

Z

Customization options for undeliverable mail reporting.

Z

How this solution can improve your overall mail processing costs.

Z

Compliance and security measures for handling sensitive data.

The GrayHair Advantage

Best In Class

For over 20 years, GrayHair Software continues to be the platinum standard of mail tracking and address data quality services. Our teams serve the country’s largest companies, processing over 150 billion data points annually.

Data-Driven

Our Business-Ready Intelligence (BRI) solutions provide actionable insights that enable our clients to gain visibility into critical communication processes, enhance customer engagement, minimize risk and target marketing efforts more precisely.

Award Winning

Our award winning customer support and service team goes above and beyond to not only ensure the client’s success they also unlock operational efficiencies and deliver beyond expectations on a daily basis.

Customer Centricity

GrayHair teams are agile when tailoring our services to align with the unique needs of each client. Our commitment to our customers is reflected in every aspect of our business, from product development to customer support.

Data Privacy & Security

Our team is dedicated to upholding the utmost standards of data privacy and security, exemplified by our adherence to rigorous certifications such as SOC 2 with HITRUST, HIPAA, PCI-DSS, and CCPA compliance.

Expertise

As the leading Address Quality and Postal Data expert in the United States, our team boasts over 100 years of combined postal industry experience. We employ data scientists, full stack, AI/ML and data specific engineers that continuously build.