Address Change Service (ACS™)
Improve response rates and reduce costs.
Address Change Service (ACS™) is a post-mailing process used to update address information and allows mailers to receive change of address (COA) information electronically. ACS™ provides you with a list of undeliverable addresses and a reason why the mailpieces could not be delivered to those addresses.
Since updates are made electronically, it significantly reduces the number of manual address notifications and updates, making it an efficient and cost-effective address correction service.
ACS™ satisfies the Move Update requirement for First-Class Mail® and Standard Mail® discounts, when the returned data is used to update your address list within 95 days of your mailing date. With the most up-to-date information, you’ll be able to increase response rates and customer satisfaction.
Get the Product Sheet
Improve response rates and reduce costs.
Reduce the volume of Undeliverable-as-Addressed (UAA) mail
Eliminate manual address correction costs
Standardize database information across your organization with electronic updates
Select electronic or automated address change information for specific mailings
Choose when to retrieve fulfillment of timesensitive information
Retrieve address change information electronically via a secure system
The GrayHair Advantage
Best In Class
For over 20 years, GrayHair Software continues to be the platinum standard of mail tracking and address data quality services. Our teams serve the country’s largest companies, processing over 125 billion data points annually.
Data-Driven
GrayHair's Address Data Quality Tools, Address Data Quality Processes, and Mail Tracking Solutions provide actionable insights that enable our clients to gain visibility into critical communication processes, enhance customer engagement, minimize risk, and target marketing efforts more precisely.
Award Winning
Our award-winning customer support and service team goes above and beyond to ensure your success. GrayHair’s Postal Data Center of Excellence (PDCoE) provides best practices for embedding enterprise postal data into your core business systems, customer communication platforms, notification services, analytics environments, and operations infrastructure.
Customer Centricity
GrayHair teams are agile when tailoring our services to align with the unique needs of each client. Our commitment to our customers is reflected in every aspect of our business, from product development to customer support.
Data Privacy & Security
Our team is dedicated to upholding the utmost standards of data privacy and security, exemplified by our adherence to rigorous certifications such as SOC 2 with HITRUST, HIPAA, PCI-DSS, and CCPA compliance.
Expertise
As the leading Address Quality and Postal Data experts, our team boasts over 100 years of combined postal industry experience. We employ data scientists, full stack, AI/ML and data engineers.
