July Highlights from GrayHair
July was packed with postal news—too many updates to count. Catch up on the latest developments in our postal insights roundup.
In this month’s feature, Adam Collinson explores a critical question: What’s worse than a rate increase? His answer—undeliverables—might surprise you.
If you manage a contact center, don’t miss our tips on reducing “Where’s my mail?” calls. Empower your agents with real-time mail piece tracking and shift from reactive to proactive service.
And finally, a big thank you to our team and community—this month we celebrated key company milestones and gave back in meaningful ways. Stay tuned for more.
There’s Something Worse Than a Postal Rate Increase: Undeliverable Mail
For many mailers, the words “postal rate increase” can strike fear into their hearts.
Rising postage costs directly impact budgets and can force difficult decisions about marketing campaigns and customer communications.
However, there’s a silent, often overlooked drain on resources that can be far more damaging than a rate hike: undeliverable mail.
Coming SOON! Is your contact center overwhelmed with “where’s my mail-piece” related inquiries?
Are long resolution times and frustrated customers impacting your bottom line?
Many contact centers struggle with high call volumes related to undelivered or returned mail. Without real-time data, agents are left guessing, leading to long resolution times and customer dissatisfaction.
The GrayHair Postal Data Contact Center Connector (PD3C) solves this problem. By integrating seamlessly with your existing systems, PD3C provides agents with live mail status, address updates, and return reasons.
What’s Happening at GrayHair?
This month, we’re celebrating some incredible achievements and contributions from our team! Victor Pelaez, Software Engineer, was honored with the High Five Award, recognized by his colleagues as an “outrageously reliable” and “intensely knowledgeable” mentor and “the best dev of all time.” We’re also thrilled to announce Everette’s promotion to VP of Product Management, acknowledging his invaluable leadership and deep industry expertise in spearheading our product evolution.
Our CEO, Tom McCaully, recently hosted insightful Q&A sessions. Therese Powers, Product Manager, revealed her meticulous approach to product development, driven by a desire to “break the system” and ensure customer satisfaction. Software Engineer Johnny Napoline shared his “Jack of all trades” philosophy, highlighting how diverse skill sets contribute to adaptability and prevent “single-threaded operations” in a rapidly evolving tech landscape.
Finally, a massive shout-out to our “Stage 4 Clingers” team! They crushed their 2025 Indiana Kidney Walk goal this Spring, raising an incredible 2099 points and demonstrating inspiring dedication to fighting kidney disease. GrayHair was proud to contribute to this vital cause.
