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GrayHair Software Invests in 48-Month NCOALink® License To Better Serve Customers

GrayHair Software, a dynamic data and software as a service company and leading consumer and provider of postal data, has obtained its 48-Month NCOALink® License (Full Service Provider).

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Does address verification solve all address quality problems?

No, address verification alone does not solve all address quality problems; it is a critical component, but not the entire strategy.

An address verification API is designed to improve data quality at the moment an address is captured or updated. It validates information against reference data to ensure the address is complete, follows postal conventions (standardization), and potentially matches a known delivery point (Delivery Point Validation, or DPV).

However, the term “verified” does not equate to “current” or “perfect”:

  • Outdated Records: An address can be formatted correctly and still be outdated if the recipient has moved. Address verification alone cannot resolve historical data maintenance issues or replace a NCOALink® move update process.
  • Missing Context: Verification primarily focuses on the structural integrity of the address. It may not resolve issues related to missing secondary address information, or provide the context needed from post-mailing processes like ACS™ or returned mail workflows.
  • Data Drift: While real-time verification reduces data-entry errors, it does not prevent system-wide data drift or resolve duplicate customer records over time.

Verification is a useful control point. Organizations that rely on it exclusively may miss crucial intelligence from move updates and returned mail signals, leading to stale records, wasted mail, and failure to interpret and act on the overall result.

No. An address verification API checks address information against reference data to ensure it is complete, standardized, and potentially deliverable. However, verification is not the same as a complete address quality strategy, as a verified address can still be outdated if the recipient has moved, or if secondary data is missing.

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