SOLUTION
Prevent Fraud and Mail Diversion
Protect high-value mail with proactive alerts that indicate a possible mail-theft or mail diversion related event
Mail theft and diversion is one of the most significant threats facing your organization today.
When high-value mail, such as checks, credit cards, ID cards, government payments, gift cards, or regulatory notices, ends up in the wrong hands, the costs are high.
GrayHair Software can help you better identify and understand anomalies that could indicate a mail theft-related event, including when high-value mail is redirected to a new address and when delivery is not progressing in the time frame it should.
Key Features & Benefits
Real-time identification of suspicious activity
Visibility into the delivery journey
Monitoring of multiple checkpoints for anomalies
Predicting, minimizing, and preventing mail theft-related fraud
Identify, Analyze and Prevent Mail Fraud
By leveraging postal data, GrayHair Software offers real-time identification of suspicious activity, gives clients visibility into the delivery journey and monitors multiple checkpoints to identify anomalies. Our tailored approach continuously refines fraud scenarios, predicting, and minimizing mail theft-related fraud.
The Process
Address Validation
The first step to preventing fraud is achieving the highest levels of address data quality to ensure that mailpieces are consistently delivered to the right person at the right address at the right time.
By combining a proprietary change of address database with industry-standard tools like CASSTM and NCOA® to validate and correct undeliverable addresses prior to mailing, our unique business-rules driven process reduces the opportunity for mail to be delivered to the wrong recipient.
With an estimated 25.6 million Americans moving each year, staying ahead of address changes is crucial for fraud prevention.
Real-Time Alerting
The GrayHair platform not only provides real-time monitoring, establishes chain of custody and also predicts and identifies potential issues throughout the mailpiece’s journey. By leveraging predictive insights, suspicious events are promptly spotted, allowing for proactive action to minimize mail theft during the delivery process.
Rerouted Mail Recognition
Promptly recognize when mailpieces are rerouted during the delivery process.
Claims Decisioning
Incorporate delivery confirmation data in claims assessments.
Scan Event Monitoring
Strengthen security measures by identifying mailpieces with no scan events in a set time.
Address Request Analysis
Identify multiple mailpiece requests originating from a shared address.
Return Status Identification
Facilitate timely intervention by identifying mailpieces designated for “Return” status.
Duplicate Request Monitoring
Detect and prevent duplicate mailpiece requests linked to the same recipient.
Informed Delivery®
Leverage this USPS service as an additional audit point.
Proactive Customer Communication
Finally, the same postal delivery data utilized by your fraud department can also enable proactive communications with your customers. Enhanced visibility ensures customers are better informed about the delivery process, enabling them to promptly alert you of any issues.
By implementing end-to-end monitoring, a proactive notification system can be established, delivering updates through email, SMS, or an online portal. This ensures customers remain informed about the status of their high-value mail, promoting trust and satisfaction while reducing the risk of mail fraud.
Explore Our Products
Ready to dive deeper into our offerings? Click the links below to learn more about how GrayHair can help you elevate your postal data.
Postal Data Contact Center Integration (PD3C)
Reduce mail-related call volume and improve resolution time.
Get in touch today.
Get in touch to understand anomalies that could indicate a mail theft-related event, including when high-value mail is redirected to a new address and when delivery is not progressing in the time frame it should.
Ask GrayHair about…
How our real-time alerting system works and how alerts are delivered.
Specific fraud scenarios relevant to your business and how our solution can address them.
Customization options for fraud monitoring as well as alerts.
The data and reporting available to analyze potential fraud incidents.
Case studies demonstrating the effectiveness of our fraud prevention solution.
How this solution can help you meet compliance requirements related to data security.
Integration capabilities with your existing security systems.
The GrayHair Advantage
Best In Class
For over 20 years, GrayHair Software continues to be the platinum standard of mail tracking and address data quality services. Our teams serve the country’s largest companies, processing over 150 billion data points annually.
Data-Driven
Our Business-Ready Intelligence (BRI) solutions provide actionable insights that enable our clients to gain visibility into critical communication processes, enhance customer engagement, minimize risk and target marketing efforts more precisely.
Award Winning
Our award winning customer support and service team goes above and beyond to not only ensure the client’s success they also unlock operational efficiencies and deliver beyond expectations on a daily basis.
Customer Centricity
GrayHair teams are agile when tailoring our services to align with the unique needs of each client. Our commitment to our customers is reflected in every aspect of our business, from product development to customer support.
Data Privacy & Security
Our team is dedicated to upholding the utmost standards of data privacy and security, exemplified by our adherence to rigorous certifications such as SOC 2 with HITRUST, HIPAA, PCI-DSS, and CCPA compliance.
Expertise
As the leading Address Quality and Postal Data expert in the United States, our team boasts over 100 years of combined postal industry experience. We employ data scientists, full stack, AI/ML and data specific engineers that continuously build.
RESOURCES
Explore More on Fraud Prevention
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