Changes to Quarterly Meetings

The quarterly MTAC meetings in Washington, DC, are being reformatted to focus on deeper, more technical discussions between the USPS and the mailing industry.

With these changes, attendance will be more restricted, and presentations or notes won’t be as widely distributed. If you’re part of an MTAC association, now is the time to ensure your MTAC Representatives are providing thorough feedback from these meetings. You can also consider becoming an MTAC Rep for a participating association. For more information, including current vacancies, visit the MTAC Membership Information page.

Emerging Mail Challenges

The ongoing issue of Undeliverable/Return mail continues to pose challenges due to increased volume and processing time. Additionally, several mailers have reported new processing issues:

• Mail returned without Yellow stickers: Some mail has been returned without any indication of why it was undeliverable. This issue stemmed from an error with the Mail Service Provider (MSP), where the return address was mistakenly read and used to create the IMb, causing the USPS to deliver the pieces to the wrong address. Ensure Return and Addressee addresses are clearly separated and correctly placed on the mailpiece per USPS standards.
• Marketing mail returned to sender instead of being disposed of: This issue is currently under investigation.
• First Class mail incorrectly processed to generate a manual ACS notice: The root cause is under investigation.
• BRM and CRM mail returned as undeliverable: Multiple potential root causes are under investigation. Mailers using unique piece identification and tracking on their reply mail can identify impacted pieces, associate them with the exact client, and mitigate negative impacts.

These updates highlight the importance of staying informed and engaged with MTAC developments. As always, we encourage you to remain connected and proactive in addressing these challenges.