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POSTAL UPDATES

Postal Regulatory Commission (PRC) Activity

The PRC has been active with several new dockets and rulings of impact. Below is a summary with a status update on four of them.  RM2024-4 – Statutory Review of the System for Regulating Rates and Classes for Marketing Dominant Products to determine if the ratemaking...

Parcel Market Forecast Growth

ShipMatrix Inc. projects that domestic parcel volumes will grow at a compound annual rate of 4% over the next three years, with Amazon, Walmart, and other carriers expected to pull market share from USPS, FedEx, and UPS.

United States Postal Service Turns 250!

On July 26, 2025, the USPS will celebrate its 250th anniversary. In celebration, there will be multiple activities throughout the week of July 21 — including a reception at the Smithsonian Postal Museum the evening of Tuesday, July 22.

New Postmaster General

David Steiner, the 76th Postmaster General, officially takes office on Monday, July 14, 2025. Mr. Steiner, like Louis DeJoy, came from a private enterprise background.

USPS May Unaudited Financials

While service performance has improved, the financial performance at USPS has not. The Postal Service reports out the monthly numbers unaudited to the PRC traditionally on the 23rd of the following month. At the end of each fiscal quarter, they present the 10-Q about six weeks after quarter end.

USPS Services Improve

Overall service performance for both Marketing and First-Class Mail has seen marked improvements over the last two months. The Letters are exceeding the same period last year, although the flats still lag. Periodicals also are not meeting their target or SPLY.

Price change this weekend (July 13, 2025)

Both the Market Dominant and Competitive product price filings were approved by the PRC and are effective as of Sunday, July 13, 2025. Mailers are preparing for a 7.5% – 12+% increase based on class and mailing profile.

Important News from the Postal Regulatory Commission

PRC Notice of Proposed Rulemaking On November 30th, 2020, the Postal Regulatory Commission (PRC) adopted final rule 5763 modifying the rate system for classes of Market Dominant products. Part of that rule provided a 5-year period of review for holistic assessment of...

July 2025 Price Approval

Today May 30th, 2025, the Postal Regulatory Commission (PRC) approved in its entirety the USPS Market Dominant Price changes for July 13th, 2025.   The PRC response can be found with this link. “The Commission concludes that the planned price adjustments, as described...

The Value of USPS Secure Destruction: Protecting Privacy and Promoting Efficiency

For financial, healthcare, insurance, and other compliance-driven mailers, safeguarding customer data is not just a priority; it's a regulatory requirement. The United States Postal Service’s Secure Destruction program provides a reliable and secure solution for...

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Mail Tracking

Gain Complete Visibility with GrayHair’s Mail Tracking Solutions

Many mailers lack clear visibility into their mail processing and delivery journey.

This makes it difficult to identify bottlenecks, track performance, respond to internal/external inquiries, and optimize their operations. This lack of insight can lead to inefficiencies, delays, increased costs, and poor customer satisfaction.

Achieve complete transparency and control over your mail operations with our Mail Tracking and Delivery Performance solution. Gain chain-of-custody and enhanced visibility into every stage of production and delivery, from initial print through inserting and commingling to the final USPS delivery. The GrayHair platform also provides critical metrics, including mail-in-home dates, missed delivery windows, piece redirection, and more, empowering you to optimize your mail strategies and ensure successful delivery.

Track Every Mailpiece, Every Step of the Way with GrayHair’s Advanced Mail Tracking

Ensure delivery accuracy, optimize operations, monitor SLA’s and suppliers, and enhance customer satisfaction with our comprehensive mail tracking solutions. Gain real-time insights from print to delivery and beyond.

In today’s fast-paced world, knowing the precise location and status of your mail is critical. GrayHair Software’s Mail Tracking solutions provide end-to-end visibility, allowing you to monitor every piece from production to delivery. Eliminate uncertainty, reduce delays, and gain actionable insights to optimize your mailing strategies.

Our advanced tracking capabilities empower you to manage operations efficiently, respond to mail piece delivery status inquiries quickly, and ensure a seamless customer experience.

IMb: The Foundation of Modern Mail Tracking

Intelligent Mail Barcode (IMb) technology is the cornerstone of our mail tracking services. It provides unique identifiers for each mailpiece, enabling precise tracking and data collection throughout the delivery process. Our platform can create or ingest IMb’s, or both.

 

Key Benefits of IMb:

  • Enhanced Tracking: Track individual mailpieces with unparalleled accuracy.
  • Detailed Data: Access comprehensive data on mailpiece movement and delivery status.
  • USPS Compliance: Ensure compliance with USPS regulations and requirements.
  • Operational Efficiency: Streamline mail processing and improve operational workflows.
SOLUTION > POSTAL OPTIMIZATION

Advanced Features for Complete Mailstream Control

GrayHair Software goes beyond basic tracking with a suite of advanced features that provide deeper insights and control over your mailstream.

CASS

Informed Visibility (TM): Real-Time Mailstream Insights

Leverage USPS Informed Visibility (TM) data to gain real-time insights into your mailstream. Track mail from entry to delivery, monitor, and identify potential issues .

CASS

ACS™: Automated Address Updates

Integrate USPS Address Change Service (ACS™) to receive automated notifications of post mailing address changes and undeliverable mail pieces. Keep your database current and reduce undeliverable mail.

CASS

Secure Destruction: Protecting Sensitive Information

Ensure the secure destruction of undeliverable and sensitive mail with our integrated Secure Destruction services. Maintain compliance and protect confidential information.

Dashboards that Turn Data into Business Ready Intelligence and Insights

GrayHair Software provides powerful data visualization and reporting tools to help you make informed decisions.

Interactive Dashboards

Visualize mail tracking data with intuitive dashboards.

Custom Reports

Generate custom reports tailored to your specific needs.

Performance Analysis

Analyze mail delivery performance and identify areas for improvement.

Delivery Metrics

Monitor key delivery metrics, such as in-home dates and missed delivery windows.

Seamlessly Integrate Mail Tracking into Your Systems

We offer custom integration options and data feeds to seamlessly integrate our mail tracking solutions with your existing systems.

Benefits of Custom Integrations:

  • Streamlined Workflow: Integrate mail tracking data into your CRM, ERP, or other business systems.
  • Real Time Monitoring: Leverage to quickly address supply chain delivery issues.
  • Automated Processes: Automate data transfer and reporting processes.
  • Enhanced Efficiency: Improve overall operational efficiency and data management.
  • Tailored Solutions: Develop custom integrations to meet your unique requirements.

Key Advantages You’ll Experience

Complete Visibility

Gain end-to-end visibility into your mail processing and delivery journey.

Improved Delivery Accuracy

Ensure mail reaches the intended recipients on time.

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Operational Optimization

Identify bottlenecks and inefficiencies to optimize operations.

Enhanced Customer Service

Respond to inquiries quickly and provide accurate status updates.

Reduced Costs

Minimize waste and reduce costs associated with undeliverable mail.

Data-Driven Decisions

Make informed decisions based on real-time data and analytics.

Compliance and Security

Ensure compliance with USPS regulations and protect sensitive information.

Ready to Optimize Your Mail Operations?

Schedule a Mail Tracking Consultation

Contact GrayHair Software today to learn how our advanced Mail Tracking solutions can help you achieve complete visibility and control over your mailstream.