ebook
Leveraging Postal Data to Drive a Superior Customer Experience
Using Postal Data to Improve Customer Experience
In this ebook, we take a look at:
- The actual cost of “bad” customer data
- How data visibility improves customer interactions
- Better data and call center optimization
- How a major bank reduced contact center volume
This ebook will help you learn how leveraging postal data can benefit your organization.
What’s inside
More companies are using technology to handle customer service tasks in an efficient and cost-effective way. In this white paper you will learn how to use GrayHair Software’s Business-Ready Intelligence solution to improve your customer care systems and create a better experience for your customers.
The quality of an organization’s customer service will either enhance or degrade customer loyalty to the brand and the business. With the economy seemingly moving towards a recession. The company that proves to be responsive to customer questions, complaints, or other needs can gain a clear competitive advantage.
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Increased data visibility creates a better customer experience