Increased data visibility that creates
a quality customer experience.
Our team of industry experts support clients and
customers with actionable data and insights.
Postal Data: A Newfound Hero
Mail delivery data is an integral part of your
The competitive advantage lies in using
this data to optimize customer care.
“In 2020, Customer Experience overtook
Price and Product as the key differentiator.” – A Walker Study
How Postal Data is Leveraged
Address Hygiene to Enhance Enterprise Address Data Quality
Access to each step of a mailpiece’s journey reduces call volume by proactively notifying customers of delivery status using email or SMS messaging. Agents gain visibility to data to resolve inquiries in a single call.
Call Center Optimization
Capturing the correct address has enterprise-wide value, no matter if you are mailing to the customer on a regular basis or once a year. Knowing if your client’s addressing data is correct can reflect in key metrics such as “Number of Calls Until Resolution”.
Visibility Of Mail Delivery Status
Raw postal data is interpreted to suit your needs and integrated into your existing systems. From initial processing to USPS delivery, you gain visibility into the status of your customer’s mailpiece. Realtime deliver status is available to agents and customers.
