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POSTAL UPDATES

David Steiner Appointed 76th Postmaster General

From the USPS Corporate Affairs Website Postal Service Board of Governors appoints David Steiner to be 76th Postmaster General and CEO of the United States Postal Service The U.S. Postal Service Board of Governors today announced that they have chosen David Steiner to...

Stamp Out Hunger with the USPS Annual Food Drive

USPS annual food drive is schedule for Saturday May 10th, 2025. The event which began in 1993 is the country’s largest single-day food drive.

GrayHair Software Launches New Website

Check back often for links to new stories, white papers and mailing resources. Please drop us a note with any feedback on how we can improve our efforts to support you.

USPS Informational Webinars on Service Standard Changes

The new service standard changes took effect April 1st, 2025.  The new measurement is using a 5-D to 5-D versus the less granular 3-D to 3-D.  Phase one of this change will be adding in an additional day into single piece First-Class mail that is entered more than 50 miles from an origin Regional Processing and Distribution Center (RPDC) and non destination entered Marketing Mail and Periodicals. 

New Mailing Standards for Domestic Mailing Services Products

The Postal Service, published on May 1st  in the Federal Register a proposed rule for the structure changes as part of the proposed July 2025 postage increase.  A final rule will be published once the Postal Regulatory Commission approves the R2025-1 Market Dominant rate change.  

Search for a new Postmaster General (PMG) – could the wait be over?

This is the first National Postal Forum in my recollection in which we did not have a permanent Postmaster General (PMG) in office.  There have been transitional periods in USPS leadership – such as when acting PMG is in place due to retirement, resignation, or before a successor is officially named, but historically that replacement has been named prior to the NPF.  

Takeaways from the National Postal Forum 2025

Last week concluded a very successful National Postal Forum in Nashville, TN. GrayHair participated in six sessions at the forum on topics of Address Quality, Hot topics in Mail, Bridging the Gender Gap with leadership tips, and working with Postal and Client Data at Scale.  

Upcoming Industry / Postal Events

Save the dates for the upcoming industry / postal events!

Defining the “Perfect” Mailing Address

Defining the "Perfect" Mailing Address A well-designed address database is the bedrock of address quality.What exactly constitutes a “perfect” address? It might seem like a simple question, but the answer is more nuanced than you might think. The concept of a...

Comments on USPS OIGs Audit of Postal Automated Redirection System (PARS)

The @USPS OIG completed the first-ever audit of the Postal Automated Redirection System (PARS). PARS has improved mail forwarding rates over time, but challenges remain.

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PRODUCT

Mail Tracking

Gain Complete Visibility with GrayHair’s Mail Tracking Solutions

Many mailers lack clear visibility into their mail processing and delivery journey.

This makes it difficult to identify bottlenecks, track performance, respond to internal/external inquiries, and optimize their operations. This lack of insight can lead to inefficiencies, delays, increased costs, and poor customer satisfaction.

Achieve complete transparency and control over your mail operations with our Mail Tracking and Delivery Performance solution. Gain chain-of-custody and enhanced visibility into every stage of production and delivery, from initial print through inserting and commingling to the final USPS delivery. The GrayHair platform also provides critical metrics, including mail-in-home dates, missed delivery windows, piece redirection, and more, empowering you to optimize your mail strategies and ensure successful delivery.

Track Every Mailpiece, Every Step of the Way with GrayHair’s Advanced Mail Tracking

Ensure delivery accuracy, optimize operations, monitor SLA’s and suppliers, and enhance customer satisfaction with our comprehensive mail tracking solutions. Gain real-time insights from print to delivery and beyond.

In today’s fast-paced world, knowing the precise location and status of your mail is critical. GrayHair Software’s Mail Tracking solutions provide end-to-end visibility, allowing you to monitor every piece from production to delivery. Eliminate uncertainty, reduce delays, and gain actionable insights to optimize your mailing strategies.

Our advanced tracking capabilities empower you to manage operations efficiently, respond to mail piece delivery status inquiries quickly, and ensure a seamless customer experience.

IMb: The Foundation of Modern Mail Tracking

Intelligent Mail Barcode (IMb) technology is the cornerstone of our mail tracking services. It provides unique identifiers for each mailpiece, enabling precise tracking and data collection throughout the delivery process. Our platform can create or ingest IMb’s, or both.

 

Key Benefits of IMb:

  • Enhanced Tracking: Track individual mailpieces with unparalleled accuracy.
  • Detailed Data: Access comprehensive data on mailpiece movement and delivery status.
  • USPS Compliance: Ensure compliance with USPS regulations and requirements.
  • Operational Efficiency: Streamline mail processing and improve operational workflows.
SOLUTION > POSTAL OPTIMIZATION

Advanced Features for Complete Mailstream Control

GrayHair Software goes beyond basic tracking with a suite of advanced features that provide deeper insights and control over your mailstream.

CASS

Informed Visibility (TM): Real-Time Mailstream Insights

Leverage USPS Informed Visibility (TM) data to gain real-time insights into your mailstream. Track mail from entry to delivery, monitor, and identify potential issues .

CASS

ACS™: Automated Address Updates

Integrate USPS Address Change Service (ACS™) to receive automated notifications of post mailing address changes and undeliverable mail pieces. Keep your database current and reduce undeliverable mail.

CASS

Secure Destruction: Protecting Sensitive Information

Ensure the secure destruction of undeliverable and sensitive mail with our integrated Secure Destruction services. Maintain compliance and protect confidential information.

Dashboards that Turn Data into Business Ready Intelligence and Insights

GrayHair Software provides powerful data visualization and reporting tools to help you make informed decisions.

Interactive Dashboards

Visualize mail tracking data with intuitive dashboards.

Custom Reports

Generate custom reports tailored to your specific needs.

Performance Analysis

Analyze mail delivery performance and identify areas for improvement.

Delivery Metrics

Monitor key delivery metrics, such as in-home dates and missed delivery windows.

Seamlessly Integrate Mail Tracking into Your Systems

We offer custom integration options and data feeds to seamlessly integrate our mail tracking solutions with your existing systems.

Benefits of Custom Integrations:

  • Streamlined Workflow: Integrate mail tracking data into your CRM, ERP, or other business systems.
  • Real Time Monitoring: Leverage to quickly address supply chain delivery issues.
  • Automated Processes: Automate data transfer and reporting processes.
  • Enhanced Efficiency: Improve overall operational efficiency and data management.
  • Tailored Solutions: Develop custom integrations to meet your unique requirements.

Key Advantages You’ll Experience

Complete Visibility

Gain end-to-end visibility into your mail processing and delivery journey.

Improved Delivery Accuracy

Ensure mail reaches the intended recipients on time.

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Operational Optimization

Identify bottlenecks and inefficiencies to optimize operations.

Enhanced Customer Service

Respond to inquiries quickly and provide accurate status updates.

Reduced Costs

Minimize waste and reduce costs associated with undeliverable mail.

Data-Driven Decisions

Make informed decisions based on real-time data and analytics.

Compliance and Security

Ensure compliance with USPS regulations and protect sensitive information.

Ready to Optimize Your Mail Operations?

Schedule a Mail Tracking Consultation

Contact GrayHair Software today to learn how our advanced Mail Tracking solutions can help you achieve complete visibility and control over your mailstream.