Every year, U.S. Post Offices receive thousands of letters addressed to Santa from children asking for everything from toys and gadgets to basic necessities and help for themselves or loved ones. Have you ever wondered what happens to those letters?

Some Postal Service facilities have their employees respond to the letters with a handwritten response signed by Santa. Others respond by purchasing gifts.

Through USPS Operation Santa®, the general public has the opportunity to make someone’s holiday wishes come true. When you go to, you can read the letters that Santa can’t get to and adopt a letter (or two!) that speaks to you. In order to adopt, you will be required to go through a short registration and ID verification process. Adoptions can be made online or in person.

Right now, you have the option to adopt a letter on your own. But coming December 4, you will be able to get friends, family, and co-workers involved when you adopt a letter as a team. Once you pick a letter, you can shop for gifts, pack them, and then ship them from any participating Post Office by December 21.

Have questions about the postal industry? GrayHair’s experts are here to help. Contact one today by calling 866-507-9999.

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